Beyond the Ordinary.

RaizeRentals offers thoughtfully furnished residences in Mission, Texas, conveniently located near shopping, dining, medical facilities, and attractions throughout the Rio Grande Valley.

Gold’n Retreat (3bd) — Three-Bedroom Residence

This residence accommodates up to eight registered guests and features three bedrooms, two bathrooms, a fully equipped kitchen, complimentary Wi-Fi, a dedicated workspace, in-unit laundry, a private fenced backyard, outdoor grilling amenities, and designated complimentary parking.

Luxury Two-Bedroom Residence

This residence accommodates up to six registered guests and features two bedrooms, two bathrooms, a fully equipped kitchen, complimentary Wi-Fi, a dedicated workspace, in-unit laundry, private outdoor space, and designated complimentary parking.

Both residences are single-story properties without interior stairs.

Amenities and accommodations may vary by property. Guests should review the selected residence’s listing and reservation confirmation for specific details.

The primary guest must be at least 21 years old and legally authorized to enter into a binding agreement.

All reservations require accurate information, including the guest’s legal name, contact information, travel dates, and number of occupants.

Reservations are subject to availability, successful payment, applicable identity verification, and acceptance of the Rental Agreement.

A reservation is considered confirmed only after RaizeRentals issues written confirmation.

RaizeRentals reserves the right to decline or cancel reservations for legitimate reasons, including fraudulent information, failed payments, material misrepresentations, or failure to complete disclosed booking requirements, subject to applicable law and refund obligations.

All guests must comply with applicable laws, community guidelines, and property rules.

Accommodation rates vary depending on the property, travel dates, length of stay, and availability.

The total reservation price will be disclosed before payment and may include:

• Accommodation charges
• Cleaning fees
• Applicable state and local taxes
• Refundable security deposit
• Other clearly disclosed charges

Payment must be completed according to the schedule provided during booking.

Guests must use a valid, authorized payment method.

RaizeRentals may request additional verification when reasonably necessary to prevent fraud.

Any additional charges must be supported by the applicable agreement, valid payment authorization, or another lawful basis.

We understand that plans may change and aim to provide a fair and transparent cancellation process.

Standard Direct Reservations — Fewer Than 30 Nights

Guests who cancel at least seven full days before their scheduled check-in time are eligible for a full refund of the reservation charges paid, including applicable refundable taxes and fees.

The cancellation deadline is calculated using the property’s local time in Mission, Texas.

Cancellations made 48 hours to seven days before check-in are eligible for a 50% refund of the accommodation charges paid. Cancellations made less than 48 hours before check-in, no-shows, and early departures are not eligible for an accommodation refund, except where applicable law or an expressly agreed exception requires otherwise.

Refundable security deposits and other amounts legally required to be returned will be handled separately.

Approved refunds will be processed through the original payment method whenever possible.

Reservation Changes

Requests to change reservation dates are subject to availability and written approval.

Submitting a date-change request does not automatically extend the cancellation deadline.

Extended Stays

Reservations of 30 consecutive nights or longer are subject to separately disclosed cancellation and early-termination provisions.

Third-Party Reservations

Bookings completed through Airbnb or another third-party platform are subject to the cancellation terms accepted through that platform.

A $250 refundable security deposit is required for direct reservations unless different terms are expressly agreed to in writing.

The security deposit is separate from accommodation charges and may be used for lawful deductions relating to documented damage or other eligible obligations under the Rental Agreement.

Potential deductions may include:

• Damage to furniture, fixtures, or appliances caused by misuse
• Missing or damaged property
• Excessive cleaning beyond normal turnover
• Damage to linens or furnishings beyond ordinary wear
• Other documented losses for which the guest is legally responsible

Guests will not be charged for ordinary wear and tear, pre-existing damage, or mechanical failures not caused by their conduct.

The deposit is a temporary authorization hold, not a charge. RaizeRentals releases the undisputed hold within 24 hours after the post-checkout inspection; your bank may take a few additional business days to reflect the release.

Any deductions will be supported by reasonable documentation and an itemized explanation.

Where an arrangement legally qualifies as a residential tenancy, applicable Texas security-deposit requirements will govern.

The security deposit does not limit liability for proven damages exceeding the deposit amount.

Check-in and checkout times are communicated during booking and confirmed in the reservation details.

RaizeRentals provides convenient self-check-in through secure keyless entry.

Access instructions and the applicable entry code will be provided before arrival once required reservation steps have been completed.

Early check-in and late checkout require prior written approval and are subject to availability.

Guests must vacate the property by the confirmed checkout time unless an extension has been approved.

Unauthorized late checkout may result in reasonable, previously disclosed charges or documented losses, subject to applicable law.

Guests must not share access codes with unauthorized individuals.

The maximum overnight occupancy is:

• Gold’n Retreat (3bd): Eight registered guests
• Luxury Two-Bedroom Residence: Six registered guests

All overnight occupants must be included in the reservation or approved in writing.

Additional overnight guests require advance authorization.

The primary reservation holder is responsible for ensuring that all occupants and visitors comply with the property rules.

Unauthorized subletting, transferring reservations, or allowing unregistered individuals to occupy the property is prohibited.

Material violations may result in lawful corrective action, documented additional charges, or termination where legally permitted.

RaizeRentals properties are intended for peaceful residential accommodations.

Parties, ticketed gatherings, disruptive events, and unauthorized commercial activities are prohibited.

Guests may not use the properties as event venues without a separate written agreement expressly authorizing that use.

Visitors must comply with applicable occupancy limits, quiet hours, and neighborhood rules.

The primary guest is responsible for any documented damage or disruption caused by their visitors.

Our accommodations are located in a peaceful residential community.

Quiet hours are from 10:00 PM to 8:00 AM, unless stricter applicable local or community restrictions apply.

Guests must avoid excessive noise, disruptive gatherings, loud music, and activities that interfere with neighboring residents’ peaceful enjoyment.

Harassment, threatening behavior, and unlawful activity are prohibited.

Guests are expected to respect surrounding properties, shared areas, and community regulations throughout their stay.

Complimentary designated parking is available at both RaizeRentals properties.

Guests must use only the parking spaces assigned to their reservation.

Parking in neighboring spaces, blocking driveways, obstructing sidewalks, or occupying emergency access areas is prohibited.

Guests are responsible for complying with applicable parking laws and community regulations.

RaizeRentals is not responsible for theft, loss, or vehicle damage except to the extent liability cannot legally be excluded.

To preserve the cleanliness, comfort, and quality of our accommodations, RaizeRentals maintains a strict no-pets policy across all properties.

Pets are not permitted inside the residences or on the premises, including during temporary visits.

Guests are responsible for ensuring that all occupants and visitors comply with this policy.

Unauthorized pets may result in documented additional cleaning, property restoration charges, or other appropriate action under the Rental Agreement and applicable law.

Service animals and other assistance animals will be accommodated where required by applicable law. Such animals are not considered pets under this policy.

Smoking and vaping are strictly prohibited inside all RaizeRentals accommodations.

Guests must comply with any posted outdoor smoking restrictions.

Smoking-related damage or residue requiring additional cleaning may result in reasonable, documented remediation charges.

Charges will reflect actual restoration costs rather than automatic punitive penalties.

Guests are expected to treat RaizeRentals accommodations with care and respect.

Guests agree to:

• Maintain the property in reasonably clean condition
• Use appliances and furnishings appropriately
• Dispose of trash in designated containers
• Avoid damaging furniture, walls, floors, and fixtures
• Secure doors and windows when leaving
• Report damage, leaks, or maintenance concerns promptly
• Avoid unauthorized repairs or alterations
• Follow all posted property and safety instructions

Guests should promptly report noticeable pre-existing damage after arrival when reasonably possible.

Failure to report pre-existing damage does not automatically establish guest responsibility.

Both RaizeRentals residences provide in-unit laundry facilities and kitchen appliances.

Guests must use all appliances according to their intended purpose and any provided instructions.

Guests must not overload washing machines or dryers, place prohibited materials inside appliances, force controls or doors, or continue operating equipment that appears defective.

Malfunctions, leaks, unusual noises, or visible damage must be reported promptly.

Guests may be responsible for documented damage caused by negligence, misuse, or intentional acts.

Normal mechanical failure and age-related equipment breakdown remain the responsibility of RaizeRentals.

Standard cleaning is provided between reservations.

Guests are not required to perform professional cleaning but are expected to leave the accommodation in reasonably tidy condition.

Before departure, guests should:

• Remove personal belongings
• Dispose of trash appropriately
• Place used dishes according to checkout instructions
• Turn off unnecessary lights and appliances
• Secure windows and doors
• Follow the provided checkout directions

Excessive cleaning caused by unusual messes, misuse, or prohibited activities may result in documented additional charges.

Ordinary use of towels, bedding, kitchenware, and furnishings is included in the stay.

Guests are responsible, to the extent permitted by law, for proven damage caused by their negligence, misuse, intentional acts, or the conduct of their invitees.

Examples include damage to appliances, furniture, linens, fixtures, plumbing, doors, windows, and supplied electronics.

Missing remotes, household equipment, or other property may result in reasonable replacement charges when responsibility is established.

RaizeRentals will document damage claims using relevant evidence, including photographs, invoices, receipts, and repair estimates.

Charges will reflect reasonable actual repair costs or fair replacement value, considering the age and condition of the affected item.

Guests may raise concerns regarding disputed charges.

Normal wear and tear, pre-existing defects, and unrelated maintenance failures are excluded.

RaizeRentals strives to maintain clean, functional, and comfortable accommodations.

Guests must promptly report significant maintenance concerns, including water leaks, electrical problems, appliance malfunctions, and safety hazards.

RaizeRentals may need to arrange maintenance or emergency repairs during a reservation.

Except in emergencies or where otherwise permitted by law, appropriate notice will be provided before entering an occupied property.

Any access rights and notice requirements applicable to residential tenancies will be respected.

Guests must not obstruct lawful emergency or maintenance access.

RaizeRentals welcomes families and provides select family-friendly amenities.

Children must remain under the supervision of a responsible adult.

Playpens and other child-related equipment, where provided, must be used according to manufacturer instructions.

Guests are responsible for ensuring that such equipment is appropriate for their children’s age, size, and needs.

Children should be supervised around kitchens, bathrooms, outdoor spaces, electrical equipment, and other potential hazards.

Select properties include private fenced backyards, outdoor seating, and grilling amenities.

Guests must use outdoor equipment safely and responsibly.

Grills must be operated only in designated outdoor locations and must never be used indoors.

Active grills or flames must not be left unattended.

Outdoor activities remain subject to quiet hours, occupancy restrictions, and applicable community rules.

Certain outdoor amenities may be temporarily unavailable due to weather, maintenance, or safety considerations.

RaizeRentals respects guest privacy while maintaining reasonable property security.

Where exterior security cameras are installed, their locations and relevant recording capabilities will be disclosed before booking.

Exterior cameras may be used for legitimate property security and safety purposes.

No surveillance cameras are installed inside private living spaces, bedrooms, or bathrooms.

Guests must not disable, obstruct, or damage lawful security equipment.

Access codes and personal information will be handled with reasonable safeguards.

To protect our properties and guests, RaizeRentals may require reasonable identity and reservation verification.

Verification may include confirming the primary guest’s legal name, contact information, payment authorization, or government-issued identification through an appropriately disclosed secure process.

Verification procedures will be applied consistently and in compliance with applicable privacy and nondiscrimination laws.

Guests should not transmit sensitive identification documents through unsecured channels.

Failure to complete properly disclosed verification requirements may affect reservation eligibility, subject to applicable refund obligations.

Guest safety is a priority at RaizeRentals.

Guests must follow posted safety instructions and use all property equipment responsibly.

Smoke detectors, carbon monoxide detectors, locks, fire extinguishers, and other safety devices must not be disconnected, removed, obstructed, or tampered with.

In an emergency, guests should call 911 immediately.

RaizeRentals should then be notified when it is safe to do so.

Guests must comply with applicable fire, safety, and occupancy laws.

Guests are encouraged to safeguard their personal belongings and secure the accommodation when leaving.

RaizeRentals is not responsible for lost, stolen, forgotten, or damaged personal property except where liability arises under applicable law.

Items left behind may be held temporarily when reasonably practical.

Guests may request return arrangements, with any agreed shipping expenses paid by the guest.

RaizeRentals strives to provide the amenities advertised for each property.

These may include complimentary Wi-Fi, Smart TVs, furnished kitchens, laundry facilities, dedicated workspaces, outdoor seating, and complimentary refreshments.

Complimentary supplies and hospitality items may vary depending on availability.

Occasional utility interruptions, internet outages, or equipment malfunctions may occur.

Guests should promptly report material disruptions so reasonable efforts can be made to resolve them.

Nothing in this provision removes remedies required by law for material failures to provide the booked accommodation or essential services.

RaizeRentals makes reasonable efforts to provide accurate descriptions, photographs, and amenity information.

Both residences are single-story properties without interior stairs.

However, this does not guarantee wheelchair accessibility or completely step-free access.

Guests with specific accessibility requirements are encouraged to request relevant information before booking.

Minor changes to décor, furnishings, or complimentary supplies may occur without materially changing the booked accommodation.

Requests to modify reservation dates, guest counts, or other booking details must be submitted to RaizeRentals.

All changes are subject to availability and written approval.

An extension is not effective until it has been confirmed and any required payment has been completed.

Guests may not remain beyond their confirmed reservation period without authorization, subject to applicable law.

Date changes do not automatically waive or reset the cancellation policy.

RaizeRentals welcomes guests seeking extended accommodations for professional assignments, family visits, relocation, and other temporary housing needs.

Reservations of 30 consecutive nights or longer are accepted subject to advance approval and a separate Furnished Monthly Stay Agreement where applicable.

Temporary Accommodation and Reservation Duration

Each reservation has a defined beginning and ending date.

A reservation of 30 nights or longer does not, by itself, constitute an agreement to provide indefinite, permanent, or automatically renewing accommodations.

Any extension or renewal must be expressly approved in writing.

Permanent Residence and Temporary Accommodation Acknowledgment

Guests booking extended stays may be required to confirm the following in their signed agreement:

1. Their reservation is intended for the agreed period.
2. They maintain a permanent residence or have independently arranged accommodations available following their scheduled departure.
3. They do not intend to establish the RaizeRentals property as their permanent residence.
4. They understand that their reservation does not automatically renew.
5. They intend to vacate the property at the end of the agreed reservation period, subject to applicable law.
6. Information provided about their residence and intended accommodation arrangements is accurate and truthful.

Guests who do not maintain another permanent residence must disclose that circumstance before signing so RaizeRentals can determine the appropriate agreement.

Extended-Stay Conditions

Extended reservations may be subject to separate provisions concerning:

• Payment schedules
• Utilities and services
• Security deposits
• Authorized occupants
• Property maintenance
• Cancellation and early termination
• Reservation extensions
• Applicable residential tenancy obligations

The standard seven-day short-term cancellation policy does not automatically apply to extended reservations.

Applicable Texas Law

These provisions document the intended temporary nature and fixed duration of the reservation.

They do not waive or eliminate any tenancy rights, statutory protections, notice requirements, or lawful eviction procedures that may apply under Texas law.

Travel delays, flight cancellations, personal schedule changes, and similar disruptions do not automatically create exceptions to the cancellation policy.

If the reserved accommodation becomes unavailable or materially unsafe due to circumstances beyond the parties’ control, RaizeRentals will communicate with the guest and provide refunds or other remedies required by law and the applicable agreement.

Guests are encouraged to consider travel insurance.

RaizeRentals does not guarantee reimbursement for transportation, alternative lodging, or other consequential expenses except where legally required or expressly agreed.

Material violations of these policies or the Rental Agreement may result in appropriate corrective action.

Examples include:

• Serious property damage
• Unauthorized parties
• Fraudulent reservations
• Dangerous or unlawful conduct
• Repeated significant disturbances
• Unauthorized occupancy

Depending on the circumstances, RaizeRentals may issue warnings, require corrective action, seek documented damages, or pursue lawful termination.

Any removal of an occupant will comply with applicable law.

RaizeRentals will not use unlawful self-help eviction methods.

Guests are responsible for their own conduct and that of their authorized visitors.

Guests must use the property and amenities with reasonable care.

To the extent permitted by law, RaizeRentals is not liable for losses caused solely by guest misuse, unauthorized activities, or failure to follow reasonable safety instructions.

Nothing in these policies excludes liability that cannot legally be waived or limits nonwaivable consumer, housing, or statutory rights.

RaizeRentals may provide recommendations for restaurants, attractions, entertainment, events, and local businesses.

These recommendations are offered for guest convenience.

RaizeRentals does not guarantee the availability, pricing, quality, safety, or services of independently operated third-party businesses.

Guests should confirm relevant information directly with those providers.

RaizeRentals collects information reasonably necessary to manage reservations, communicate with guests, verify bookings, and meet applicable legal obligations.

Information may include names, contact details, reservation information, payment transaction records, and verification information.

Payments should be processed through secure providers.

Personal information will be handled in accordance with applicable law and the RaizeRentals Privacy Policy.

Guests may contact RaizeRentals through the website with questions concerning personal information.

Guests may be required to electronically accept these policies and sign the applicable Rental Agreement.

Where legally permitted, electronic signatures and records have the same legal effect as paper documents.

Guests agree to receive reservation-related communications through the contact information provided, subject to applicable consent requirements.

The applicable agreement will be made available for the guest’s records.

These policies are governed by applicable Texas law, except where other law controls.

Guests are encouraged to contact RaizeRentals promptly regarding concerns so that issues can be addressed fairly.

If a dispute cannot be resolved informally, the parties retain the rights and remedies available under applicable law and their signed agreement.

Nothing in these policies requires guests to waive rights that cannot lawfully be waived.

RaizeRentals may update these policies to reflect operational improvements, legal requirements, or changes to guest services.

Material changes will not retroactively alter confirmed reservations without a legally valid basis or the parties’ agreement.

Guests are encouraged to review the policies applicable to their reservation.

For reservation questions, policy clarification, or property-related concerns, guests may contact RaizeRentals through the official website:

www.raizerentals.com

We appreciate your trust in RaizeRentals and look forward to providing a comfortable and memorable experience.

RaizeRentals — Stay in comfort. Explore with curiosity. Experience something unforgettable.